15. September 2011 booth 16: 33 GMT by Marie-Louise Connolly BBC Northern Ireland health correspondent Health Minister Edwin poots is considering the introduction of a new helpline number, unnecessary referrals to accident and emergency departments could reduce.
Last year, one needed from five callers 999 in Northern Ireland voted no help.
A new national helpline number - 111 - is currently in three areas will be flown from England.
It is for patients who urgently need help, but whose lives are not at risk.
The helpline is staffed by trained consultants and nurses who can assess patient symptoms, and advise the appropriate services.
Mr poots said he was keen, the potential of a single telephone number, but the result would expect of health and social care sector review prior to a decision.
"The use of a single telephone number urgent request for assistance and connect them with services in an environment is an initiative that is successfully applied by the NHS in the UK", he said.
"I am eager to explore how this approach users and services here, with unnecessary referrals to A & E departments could benefit such as reducing."
Identifies over 28,500 callers from Northern Ireland, in the latest records everything from help in the bed for treatment wanted a toothache.
Director of operations at NI ambulance service said that people need to stop ambulances such as taxis.
Brian McNeill said Medic wasted valuable time has been, and it could be dangerous.
Records for the last year show that 22% of 999 calls were not emergencies last year.
Mr McNeill said paramedics an invaluable role, and should be alone, to get the right job.
Lost calls, hoax calls, those who call for an ambulance and then as show up decide that they do not want to go, he said.
"This is all waste of resources." "These vehicles could be next call to the life-threatening on standby for that and if they are not available, which could be very dangerous."
Read the most important story of, I received a distress call of a woman to go who was ill. "When I arrived, she could not get a ring finger which was her distress"end quote Eamon Ferguson paramedic the BBC was a morning with Belfast paramedic Eamon Ferguson.
Shortly after noon in the Belfast's Royal Victoria Hospital, his Bleeper out and went within minutes he was on the M1 South Belfast.
He had eight minutes to reach that the call - when he arrived an older man fought, to breathe.
"We are 24 / 7." There are enough to keep calls to us all on the go – we need not the hoax calls or the one where people simply think we are a taxi service, "he said."
While this incident proved to be serious, are not all emergency calls. In fact, paramedics find increasingly that their time is wasted, the public are too quick to choose 999.
A Christmas Eve and a call which was been reported as a category A – incident reminiscent of Eamon.
"It was ten minutes to midnight, and I was off shift to come." I got to go to an emergency call to a woman who was ill, ", he said."
"When I arrived, not she could rise a ring finger which was her distress."
"Other similar calls, including a woman who you turn me on issues, I have you to her older husband, a woman asked me to make dinner, such as the home help psyched had not even to help."
To 28.500 of 999 calls in the past year the expertise was not necessary, a medic when they arrived at the scene.
EpistaxisCalls were requirements for crews help stop nosebleeds, turn around people in bed, comfort, a pet were concerned, and to treat toothaches.
Mr McNeill said how the service receives approximately 130,000 calls per year, there is no room for abuse.
And with the impending closure expected by the city hospital A & E, that is to create additional pressure, he the public reasonably be required.
"We expect an increase in the number of emergency calls, people who heard only on the advice of hospital to changes to the city have not and certainly we have people on taxi."
"But this will first of all to judge if there were changes to acute care, at the time, which will let it up past experiences."
After ambulance service paramedics here bring to again a higher percentage of people Northern Ireland in the hospital after visiting a call compared anywhere else in the UK.
Mr McNeill argues, it must be the health and the rescue service a change of mentality about, what is all about.
"I plead with the public to questions, they really need an ambulance or could be dealt with by a GP or the out-of-hours service."
In less than two months, Belfast City Hospital A & E is closed. Administration describe it as temporary, caused by security rather than for financial reasons.
While this movement on concentrated such as emergency care comes up, it is happening against the background, fewer patients in the hospital and the community to health professionals place.
Dr. Brian Dunn said that people also confused to use the GP out of hours service.The Chairman of the Committee in the British Medical Association GP, Dr Brian Dunn, said that doctors want to help with this transition.
Seat in Larne, he insists, people are simply not confused as to when you call for an ambulance, but also the GP out of hours service to use.
He warns that the treatment of more patients in the community comes at a price.
He said "GP their patients in a timely manner are handled, right and want in the appropriate place".
"But some people don't know what is the difference between the accident and emergency, and an out-of-hours-service."
Education"There are not only in patients behavior, but also in patient education must change."
"Doctors working in out-of-hours are already under too much pressure, which is even worse as more aimed at the GP - and we would like to do more resources."
Accident and emergency care, slight injury, out of hours service, are all terms that few really know the public.
What they need to know is easy and fast, where they should go to get help.
While some might argue that it self-explanatory, paramedics and GPs experience, it's not.
Senior health managers, must therefore, first health care explain show the public as soon as possible.
This is trying to avoid unnecessary confusion, especially as winter is getting closer and closer.
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